Returns & Refunds
What happens if something goes wrong with your order.
No Change-of-Mind Returns
All research peptides are sold as-is for in vitro laboratory use. We do not accept returns or exchanges for change of mind, incorrect product selection, or buyer's remorse.
Damaged, Faulty or Wrong Item
If your order arrives damaged, is defective, or contains the wrong item, contact us within 48 hours of delivery. We will arrange a replacement or issue store credit once the issue is verified.
How to Report an Issue
Email us with your order number and clear photographs showing the issue. Claims submitted outside the 48-hour window or without supporting photos cannot be assessed.
Refunds & Replacements
Approved claims are resolved by store credit or replacement at our discretion. Store credit is issued promptly and has no expiry. We do not process monetary refunds for approved claims.